Important Customer Information
Please telephone or email with any specific requests and colours if different
Ideally orders should be placed 4-6 weeks before they are required, however if items are needed sooner please contact us for a quote. Full payment is needed before the items will be dispatched.
If you receive a damaged tiara/item we will be pleased to replace it providing you notify us within 24 hours of receipt and the faulty goods are returned within 7 days.
As all items are specifically made to order for you we do NOT provide refunds (if items are received damaged or faulty a replacement will be supplied) so please make certain the details you supply are correct and you are happy with your request before ordering.
Payments can be made by cheque or postal order, cheques must be cleared before any work is started, or by credit or debit card through Paypal.
- Fairylicious cannot be held responsible for incorrect colour choices. If you are unsure then please contact us for further information.
- Full payment is required at the time of ordering.
- Photographs used on the website are intended as a guide only and as each item is hand made they are subject to slight variation - which makes each item unique and individual!
- Orders under £30 will be sent via Royal Mail Signed For, costing £3.50.
- Orders £31-£500 will be sent via Royal Mail Special Delivery, costing £6.00. This insures your order during transit up to £500.
- Fairylicious cannot be held responsible for items damaged, lost or delayed during transit.
- It is your responsibility to make certain any items returned for replacement or repair are adequately insured in the postal system - any item over £30 should be sent back via Royal Mail Special Delivery. Fairylicious will not take responsibility for returned items lost in the post, this should be resolved by the customer with the courier used. Postage costs will not be refunded.
- All made to order items are non-returnable and non-refundable.
Terms and Conditions
Returns & Refunds
- Please note that our items are hand made to order to individual specifications and are non-returnable and non-refundable.
- We do not give refunds due to items being inappropriate, colours unsuitable or dimensions/style of item being unsuitable.
- It is your responsibility to ensure you are happy with colours ordered (samples are available on request) and dimensions of the piece.
- Orders cancelled before dispatch will be subject to a 50% charge to cover the cost of materials used.
Sales Agreement
All products, services and prices shown in our online shop do not constitute legally binding offers. Once you enter all of the personal contact information and click the "order now" button on the order confirmation page, the order will be considered legally binding. You will receive order confirmation immediately after the order process hs been completed. The sales agreement is valid as soon as the delivery confirmation has been sent. If you do not receive order confirmation within two (2) weeks, you are legally no longer bound to your purchase.
Prices are subject to change.
Disclaimer
Any measurements stated are approximate.
Please keep sharp edges and small parts out of reach of young children, as these products are not intended as toys.
Fairylicious reserves the right to change prices at any time.